International Journal of Operations & Production Management: Volume 36 Issue 9

Human capital, service innovation advantage, and business performance: The moderating roles of dynamic and competitive environments

Daniel I. Prajogo, Adegoke Oke

The purpose of this paper is to examine the effect of human capital (HC) on service innovation advantage (SIA) and business performance (BP) in service sector firms, and how…

The impact of external pressure and sustainable management practices on manufacturing performance and environmental outcomes

Dotun Adebanjo, Pei-Lee Teh, Pervaiz K. Ahmed

The purpose of this paper is to investigate the direct effect of external pressure on environmental outcomes and manufacturing performance and examine the mediating effect of…

To tweet or not to tweet? Exploring the effectiveness of service recovery strategies using social media

Ying Fan, Run Hong Niu

The purpose of this paper is to explore influencing factors that affect the effectiveness of service recovery strategies using social network from operations management…

Making the business process outsourcing decision: why distance matters

Martina Gerbl, Ronan McIvor, Paul Humphreys

The purpose of this paper is to develop a framework that incorporates both firm- and process-level factors for understanding location distance choice in the business process…

Survival strategy of OEM companies: a case study of the Chinese toy industry

Dezhi Chen, William Wei, Daiping Hu, Etayankara Muralidharan

Although there have been many discussions on the status and development of original equipment manufacturers (OEMs), theory on how they survive is minimal. Little is known about…