International Journal of Operations & Production Management: Volume 37 Issue 3

Ambidexterity, performance and environmental dynamism

Javier Tamayo-Torres, Jens K. Roehrich, Michael A. Lewis

The purpose of this paper is to examine the relationship between organizational ambidexterity, the ability of companies to explore new and to exploit existing processes…

Cluster analysis in empirical OM research: survey and recommendations

Michael J. Brusco, Renu Singh, J. Dennis Cradit, Douglas Steinley

The purpose of this paper is twofold. First, the authors provide a survey of operations management (OM) research applications of traditional hierarchical and nonhierarchical…

The company-customer transfer of logistics activities

Aurélien Rouquet, Kiane Goudarzi, Tatiana Henriquez

The starting point of the paper is the fact that customers participate in the logistics activities of the supply chain (SC) (Johnston, 1989; Granzin and Bahn, 1989). Having…

Improving retail supply flexibility using buyer-supplier relational capabilities

Raymond Obayi, S.C. Koh, David Oglethorpe, Seyed M. Ebrahimi

The purpose of this paper is to investigate the mediating role of three important relational capabilities – absorptive capacity (AC), transactive memory systems (TMS), and…

Relational uncertainty in service dyads

Melanie E. Kreye

Relational uncertainty determines how relationships develop because it enables the building of trust and commitment. However, relational uncertainty has not been explored in an…

Interactively developed capabilities: evidence from dyadic servitization relationships

Chris Raddats, Judy Zolkiewski, Vicky Mary Story, Jamie Burton, Tim Baines, Ali Ziaee Bigdeli

The purpose of this paper is to challenge the focal firm perspective of much resource/capability research, identifying how a dyadic perspective facilitates identification of…