International Journal of Operations & Production Management: Volume 37 Issue 5

Measurement scales for technology-generated customer contact

Raghunath Rudran, Ajith Kumar J.

The purpose of this paper is to develop measurement scales for customer contact in a technology-generated context.

The impact of risk management on the frequency of supply chain disruptions: A configurational approach

Elena Revilla, Maria Jesus Saenz

The purpose of this paper is to develop a taxonomy of how companies implement Supply Chain Risk Management (SCRM) in terms of two fundamental approaches: the first emerging from…

Networking capability in supplier relationships and its impact on product innovation and firm performance

Maciej Mitrega, Sebastian Forkmann, Ghasem Zaefarian, Stephan C. Henneberg

The purpose of this paper is to propose and empirically investigate the concept of networking capability (NC) for the management of supplier relationships and their dynamics in…

Diffusion of process improvement methods in European SMEs

Tom McGovern, Adrian Small, Christian Hicks

The purpose of this paper is to evaluate the European Regions for Innovative Productivity project that established Innovative Productivity Centres (IPCs) to assist SMEs in the…

Service quality scales in online retail: methodological issues

Prateek Kalia

Measuring service quality in online retail is critical. The purpose of this paper is to put in foreground key methodological issues of prevailing research related to scale…

The influence of dynamic capabilities on hospital-supplier collaboration and hospital supply chain performance

Santanu Mandal

The purpose of this paper is to explore the influence of hospital’s visibility for sensing (VFS), learning, coordinating and integrating on hospital-supplier collaboration…