International Journal of Operations & Production Management: Volume 41 Issue 5

Guest editorial: Servitization 2.0: evaluating and advancing servitization-related research through novel conceptual and methodological perspectives

Rodrigo Rabetino, Marko Kohtamäki, Christian Kowalkowski, Tim S. Baines, Rui Sousa

Reconciling and reconceptualising servitization research: drawing on modularity, platforms, ecosystems, risk and governance to develop mid-range theory

Mark Johnson, Jens K. Roehrich, Mehmet Chakkol, Andrew Davies

This research bridges disparate research on servitization, namely product–service systems (PSS) and integrated solutions (IS), to provide valuable insights for the progression of…

Servitization for consumer products: an empirical exploration of challenges and benefits for supply chain partners

Melanie E. Kreye, Dirk Pieter van Donk

To increase sustainability of their products and enable new business opportunities, manufacturers explore servitization in consumer markets. Yet, the literature has not addressed…

Explaining the servitization paradox: a configurational theory and a performance measurement framework

Saara A. Brax, Armando Calabrese, Nathan Levialdi Ghiron, Luigi Tiburzi, Christian Grönroos

Previous research reports mixed results regarding the performance impact of servitization in manufacturing firms. To resolve this, the purpose of this paper is to develop a…

Exploring the root causes of servitization challenges: an organisational boundary perspective

Ali Ziaee Bigdeli, Kawaljeet Kapoor, Andreas Schroeder, Omid Omidvar

This paper explains how servitization disrupts long-established internal and external boundaries of product-focused manufacturers and investigates the root causes of servitization…

Boundary negotiations: a paradox theoretical approach for efficient and flexible modular systems

Philip Davies, Glenn Parry, Laura Anne Phillips, Irene C.L. Ng

The purpose of this paper is to explore the interplay between firm boundary decisions and the management of both efficiency and flexibility and the implications this has for…

Exploring digital servitization trajectories within product–service–software space

Juliana Hsuan, Marin Jovanovic, Diego Honorato Clemente

This study shows various pathways manufacturers can take when embarking on digital servitization (DS) journeys. It builds on the DS and modularity literature to map the strategic…

A complexity management approach to servitization: the role of digital platforms

Ville Eloranta, Marco Ardolino, Nicola Saccani

This study aims to enhance the theoretical foundations of servitization research by establishing a theoretical connection with complexity management. The authors develop a…

Understanding the influence of servitization on global value chains: a conceptual framework

Ismail Gölgeci, David Marius Gligor, Ewelina Lacka, Jawwad Z. Raja

This paper examines the servitization phenomenon in the context of global value chains (GVCs) and presents a conceptual framework by connecting the two literature…

Toward a multilevel perspective on digital servitization

Bieke Struyf, Serena Galvani, Paul Matthyssens, Roberta Bocconcelli

The purpose of this paper is to provide a theoretical lens on digital servitization (DS) for future research purposes. By developing a multilevel framework that helps structure…

On the road to digital servitization – The (dis)continuous interplay between business model and digital technology

Yihua Chen, Ivanka Visnjic, Vinit Parida, Zhengang Zhang

The authors seek to understand the process of digital servitization as a shift of manufacturing companies from the provision of standard products and services to smart solutions…

A history-based framework of servitization and deservitization

Emanuel Gomes, David W. Lehman, Ferran Vendrell-Herrero, Oscar F. Bustinza

The purpose of this study is to develop a history-based framework of servitization and deservitization.

Theory development in servitization through the application of fsQCA and experiments

Anna Salonen, Marcus Zimmer, Joona Keränen

The purpose of this study is to explain how the application of fuzzy-set qualitative comparative analysis (fsQCA) and experiments can advance theory development in the field of…