International Journal of Operations & Production Management: Volume 42 Issue 4

The impact of predicted quality and customer cost on quality assurance behavior

Woohyun Cho, Dong-Jun Min, Martin Dresner

Based on cost of quality (CoQ) research, this study aims to highlight the importance of incorporating the costs to customers in contributing to service quality when examining how…

Data analytics capability and servitization: the moderated mediation role of bricolage and innovation orientation

Meng Chen, Xiaodie Pu, Mengru Zhang, Zhao Cai, Alain Yee-Loong Chong, Kim Hua Tan

Despite the potential influence of data analytics capability on servitization, the understanding of the underlying mechanisms of this influence remains unclear. This study aims to…

Interplay between servitization and platforms: a longitudinal case study

Wenhui Fu, Min Zhang, Xiande Zhao, Fu Jia

This paper aims to empirically explore the evolution of servitization and how platforms affect the transition between the stages of servitization.

Explicating the microfoundation of SME pro-environmental operations: the role of top managers

Li Zhao, Qile He

By recognizing the decisive role of top managers (TMs) of small- and medium-sized enterprises (SMEs), this study attempts to explicate the microfoundation of pro-environmental…

The role of the hub-firm in developing innovation capabilities: considering the French wine industry cluster from a resource orchestration lens

Maneesh Kumar, Madeleine Pullman, Tatiana Bouzdine-Chameeva, Vasco Sanchez Rodrigues

This paper explores how hub-firms in a regional industrial cluster orchestrate resources to enhance the innovation capabilities of member firms and how this role changes as…

Modelling ragpickers’ productivity at the bottom of the pyramid: the use of artificial neural networks (ANNs)

Neil Johnson, Sameer Prasad, Amin Vahedian, Nezih Altay, Ashish Jain

In this research, the authors apply artificial neural networks (ANNs) to uncover non-linear relationships among factors that influence the productivity of ragpickers in the Indian…