International Journal of Operations & Production Management: Volume 43 Issue 12

Developing and validating e-marketplace service quality model in B2G e-commerce settings: a mixed-methods approach

Sunil Nandankar, Amit Sachan, Arnab Adhikari, Arindam Mukherjee

The research aims to qualitatively explore e-marketplace service quality (EMSQ) from the perspective of an industrial buyer as a sole decision-maker. It further intends to…

From supply chain risk to system-wide disruptions: research opportunities in forecasting, risk management and product design

Tyson Browning, Maneesh Kumar, Nada Sanders, ManMohan S. Sodhi, Matthias Thürer, Guilherme L. Tortorella

Supply chains must rebuild for resilience to respond to challenges posed by systemwide disruptions. Unlike past disruptions that were narrow in impact and short-term in duration…

The impact of corporate social responsibility decoupling on financial performance: the role of customer structure and operational slack

Chang He, Fu Jia, Liukai Wang, Lujie Chen, Kieran Fernandes

Corporate social responsibility (CSR) decoupling indicates a misalignment between how firms report CSR and what firms actually practice with respect to CSR. The purpose of this…

Grocery omnichannel perishable inventories: performance measures and influencing factors

Soroosh Saghiri, Emel Aktas, Maryam Mohammadipour

Perishable inventory management for the grocery sector has become more challenging with extended omnichannel activities and emerging consumer expectations. This paper aims to…

Humanitarian supply chains and innovation: a focus on US food banks

Iana Shaheen, Arash Azadegan, Donna Davis

To effectively meet their social objectives, humanitarian organizations need to be more innovative and find novel ways to stay competitive. Yet there has been limited focus on…

Blockchain-enabled supply chain operations and financing: the perspective of expectancy theory

Hua Song, Siqi Han, Kangkang Yu

This study examines the cognitive factors of adopting blockchain technology in various supply chain scenarios and its role in reframing the distinctive values of supply chain…

Process ambidexterity driven by environmental uncertainty: balancing flexibility and routine

Kangkang Yu, Jack Cadeaux, Ben Nanfeng Luo, Cheng Qian

This study aims to extend ambidexterity theory from the perspective of organisational learning and examine how process ambidexterity, which comprises operational flexibility and…

Surfing with the tides: how digitalization creates firm performance through supply chain entrainment

Wantao Yu, Chee Yew Wong, Roberto Chavez, Mark Jacobs

Digitally oriented firms are faced with new opportunities and risks in today’s ever-changing world. Drawing upon organisational entrainment theory, this study investigates how…

When a dominant certified management standard is replaced: theoretical insights from the American hospital field

Steven Alexander Melnyk, William J. Ritchie, Eric Stark, Angela Heavey

Dominant quality standards are present in all industries. Implicit in their use is the assumption that once adopted, there is little or no reason to replace them. However, there…

Do ride-hailing drivers' psychological behaviors influence operational performance?

Yavuz Idug, Suman Niranjan, Ila Manuj, David Gligor, Jeffrey Ogden

The proliferation of ride-hailing businesses brings significant considerations for improving the driver's operational performance. Informed by the literature on sharing economy…