Office Technology and People: Volume 2 Issue 3

SOCIO‐TECHNICAL DESIGN METHODS IN OFFICE SETTINGS: TWO CASES

Joyce M. Ranney, Carolyn E. Carder

The purpose of this article is to discuss the application of socio‐technical design concepts and methods to office settings. Certain translations and modifications for offices are…

AUTOMATING RED TAPE: THE PERFORMATIVE VS. INFORMATIVE ROLES OF BUREAUCRATIC DOCUMENTS

Ronald M. Lee

Bureaucratic red tape involves communications that are not only informative, but also performative, representing the exercise of bureaucratic authority. Automation efforts, to be…

OFFICE WORK

Raymond R. Panko

Office work has grown explosively in this century. Once a small occupational category, office work now includes about 40 percent of the American work force. Yet office work…

COMMENTS ON “WHEN THE COMPUTER TAKES OVER THE OFFICE” BY I.R. HOOS

Richard Beckhard

Ida Hoos' study and update provide a useful and thoughtful contribution to the ongoing debates and discussions as to whether the computer will de‐humanize all of us and society…