The Tourist Review: Volume 52 Issue 4
Table of contents
A review of the 47th AIEST Congress quality and quality management in tourism: Towards a synthesis of the Congress
Peter Keller, Klaus WeiermairThe 47th Congress attempted to answer the following key questions: What exactly does quality mean in tourism? How can general and/or total quality be produced and marketed? How…
Le 47e congrès de l'AIEST en rétrospective Qualité et gestion de la qualité dans le domaine du tourisme: Essai de synthèse
Peter Keller, Klaus WeiermairQuestions à traiter. Le 47e congrès de l'AIEST s'est engagé à analyser les questions de fond suivantes:
Rückblick auf den 47. AIEST‐Kongreß Qualität und Qualitätsmanagement im Tourismus: Versuch einer Kongresssynthese
Peter Keller, Klaus WeiermairFragestellungen. Der 47. AIEST‐Kongress hat sich bemüht, folgenden Grundsatzfragen nachzugehen:
Education — As a quality factor of tourism
Csilla JandalaThis article analyses the current tourism education system in Hungary as a key factor of quality improvement. The case of the Veszprem University is present. It is proposed to…
Welchen stellenwert hat die qualität im tourismus in Russland?
Viktoria SaprunovaRussia is worldwide one of the most important growing incoming and outgoing markets. The country is actually still in a transition stage between central planned economy and market…
Quelle est l'importance du clienting dans le management de la qualité?
Heinz Rico Schemeb'hospitalité, c'est‐à‐dire les rapports perçus comme agréables par le client ainsi que l'atmosphère l'environnant, est un élément indispensable à l'ensemble du produit touristique…
Strategisches personalmanagement in tourismusorganisationen
Harald PechlanerThe stronger competition and the necessity of innovating the offer ask for a strategic management of the human resources of a tourism organisation. This kind of management has to…
Tourisme et vacances: pause ou stagnation?
Jean StaffordThis article raises the following question: is tourism as a leisure time activity entering a period of stagnation? Research carried out in urban Montreal indicates that the…
The status of the visiting friends and relatives category in recent tourism analysis
A.V. SeatonThis paper provides an overview of the visiting friends and relatives category in international tourism researchover the last decade. It was delivered as a keynote paper at the…