Table of contents
Customer‐focused benchmarking for facilities management
M. Loosemore, Y.Y. HsinDocuments a research project which investigated the use of benchmarking in managing facilities. The research focused on a variety of sectors including health, education, hotels…
Lessons and issues for defining “facilities management” from hospitality management
Hans de Bruijn, Ruud van Wezel, Roy C. WoodThe growth of facility or facilities management as an academic discipline and a set of “real world” practices has been accompanied by continuing uncertainty as to how the field…
FM puzzle: sick building and Sydney’s open‐plan offices
B.D. Ilozor, G.J. Treloar, P.O. Olomolaiye, M.I. OkorohPresents analytical findings of sick building situations in Sydney’s open‐plan offices. Aims to ascertain facilities managers’ perceptions of sick building impacts on discrete…
Maintenance performance: a case study of hospitality engineering systems
K.T. Chan, R.H.K. Lee, J. BurnettMaintenance of hospitality buildings is complex and dynamic as the performance of the engineering systems is subjected to sensitive users’ requirements and high expectation of the…
FM policies and standards as a knowledge management system
Jeffrey R. Puddy, If Price, Louise SmithDeployment and effectiveness of a series of property and facilities management (FM) policies and standards is examined from a knowledge management perspective. Does that give a…
Controls assurance: best practice implementation strategies
John Flowers, Lynda HinxmanThe NHS Executive formally launched the controls assurance initiative in November 1999. The project which supports “governance in the new NHS” and the “modernisation” agenda as…
Analysis of the value of home automation systems
Tony Petersen, Peter Williams, Anthony MillsSmart technology involves the integration of a variety of home systems including lighting, climate control, security etc. to enhance the comfort, convenience and economy of the…
ISSN:
0263-2772Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Joseph Lai
- Dr Sarel Lavy