Industrial Management & Data Systems: Volume 101 Issue 8

Strategic performance evaluation: descriptive and prescriptive analysis

Germaine H. Saad

Addresses the question of how to assure effective performance evaluation of a public service strategic unit. Both descriptive and prescriptive approaches are discussed. Based on…

Development of electronic commerce user‐consumer satisfaction index (ECUSI) for Internet shopping

Namjae Cho, Sanghyuk Park

Customers in an Internet shopping environment actually play dual roles. One is the role as a customer in a shopping place, and the other is the role as a user of information…

Planning a revenue stream system in an e‐business environment

Kenton B. Walker, Eric N. Johnson

Many organizations are adopting an integrated approach to implementing and managing important elements of their revenue stream activities, particularly as applied to conducting…

Serve your supply chain, not operations – a case study

Sameer Kumar, Charu Chandra, Mike Stoerzinger

Describes research to identify and pilot an improved planning and fulfilment process at Noramco, a manufacturing division of General Pump. The focus was to develop a synchronized…

The relationship of logistics to supply chain management: developing a common industry definition

Rhonda R. Lummus, Dennis W. Krumwiede, Robert J. Vokurka

Over the past few years there has been confusion and disagreement among general business practitioners and operations professionals concerning the terms “logistics” and “supply…

Critical knowledge/skill sets required by industries: an empirical analysis

David C. Yen, Sooun Lee, Seokha Koh

Classifies the critical knowledge/skill set according to content or domain of knowledge by means of a survey. This is conducted in accordance with what IS practitioners and…