Industrial Management & Data Systems: Volume 104 Issue 3

Developing automated e‐survey and control tools: an application in industrial management

Eusebio Scornavacca, Joao Luiz Becker, Stuart J. Barnes

The application of the Internet to traditional business and administrative activities has introduced considerable digitisation and process automation. One key area of development…

Rethinking the management of information in the strategic monitoring of public policies by agencies

Claude Rochet

The 2001 reform of the France basic law on financial legislation defines a new framework for the monitoring of public policies based on the evaluation of outputs and outcomes…

Legal and privacy issues surrounding customer databases and e‐merchant bankruptcies: reflections on Toysmart.com

Eileen P. Kelly, G. Scott Erickson

From a consumer perspective, the issue of personal, informational privacy is of growing concern as our society becomes more and more digitized. For businesses however, detailed…

Integrating product and process information in the construction sector

D. Bouchlaghem, A.G. Kimmance, C.J. Anumba

Collaborative working in construction projects is becoming very important as many activities are usually performed involving actors based in different geographical locations…

Strategies for the adaptation of ERP systems

Chin‐Fu Ho, Wen‐Hsiung Wu, Yi‐Ming Tai

Given the significant impact of implementing enterprise resources planning (ERP), managerial adaptation of ERP offers a useful method of further maximizing the benefits of this…

Innovation‐driven learning in new product development: a conceptual model

Qingyu Zhang, Jeen‐Su Lim, Mei Cao

This paper develops a conceptual framework that incorporates three innovation strategies and three learning activities through the mechanism of four conversion processes in new…

Developing a wireless reference model for interpreting complexity in wireless projects

Phillip Olla, Chris Atkinson

Mobile Internet applications on ubiquitous mobile networks allows real‐time, anywhere, anytime connectivity to services. Owing to its scalability and potential cost savings…

Banner advertisement and Web site congruity effects on consumer Web site perceptions

Eric J. Newman, Donald E. Stem, David E. Sprott

Of the many approaches to building a brand’s image on the Internet, a Web site is one of the most important tools for managers. An important decision made by Web site managers is…