Industrial Management & Data Systems: Volume 107 Issue 2

ASP system utilization: customer satisfaction and user performance

Sang M. Lee, Hong‐Hee Lee, Jinhan Kim, Sang‐Gun Lee

This paper seeks to understand effects of ASP utilization on organization performance measured in terms of satisfaction and educational effectiveness on the part of the customer…

Knowledge systems and value creation: An action research investigation

Yacine Rezgui

The paper aims to explore the role of knowledge management systems (KMS) in promoting value creation in the construction sector.

RFID‐enabled traceability in the food supply chain

Thomas Kelepouris, Katerina Pramatari, Georgios Doukidis

This paper aims to study the main requirements of traceability and examine how the technology of radio frequency identification (RFID) technology can address these requirements…

Information technology investment and operational performance in purchasing: The mediating role of supply chain management practices and strategic integration of purchasing

Javier González‐Benito

The objective of this paper is to study the relationship between information technology (IT) investments and performance in the purchasing function. A study is made not only of…

Intelligent topology analyzer for improved plant operation

Hossam A. Gabbar

This paper aims to provide a design of intelligent model‐based topology analyzer that can be used to improve plant operation.

Resource‐based approach to IT shared services in a manufacturing firm

Mark Goh, Satya Prakash, Roland Yeo

Driven by cost reduction and improved quality of service, some firms have adopted shared services as a governance model to manage their staff functions. This paper seeks to…

Standard costing in Japanese firms: Reexamination of its significance in the new manufacturing environment

Anura De Zoysa, Siriyama Kanthi Herath

The purpose of this paper is to review literature on standard costing in Japanese manufacturing environment. It examines the changes in the manufacturing environment in Japan that…

Managing risk in software development projects: a case study

Prasanta Kumar Dey, Jason Kinch, Stephen O. Ogunlana

The main objective of the paper is to develop a risk management framework for software development projects from developers' perspective.