Industrial Management & Data Systems: Volume 109 Issue 9

Customer knowledge management in the natural cosmetics industry

Vesselina Dimitrova, Mariana Kaneva, Teodoro Gallucci

This paper aims to examine the level of customer knowledge (CK) for natural cosmetic products, namely Bulgarian rose products, in three European countries – Bulgaria, Montenegro…

RFID‐based intra‐supply chain in textile industry

Siu Keung Kwok, Kenny K.W. Wu

The purpose of this paper is to describe the design of a radio frequency identification (RFID)‐based intra‐supply chain (intra‐SC) system to facilitate coordination and…

Demand chain management: a Swedish industrial case study

Per Hilletofth, Dag Ericsson, Martin Christopher

The purpose of this paper is to increase the understanding of demand chain management (DCM) by investigating how it has been structured and executed in an international…

Turning knowledge into new product creativity: an empirical study

Jie Yang, Mingjie Rui

The purpose of this paper is to investigate the relationship between knowledge acquisition, dissemination, and innovation and new product creativity and to identify different…

Knowledge sharing: game and reasoned action perspectives

Chien‐Ta Bruce Ho, Shih‐Feng Hsu, K.B. Oh

The purpose of this paper is to investigate knowledge sharing (KS) to characterize its behavior in companies based on the concepts of theory of reasoned action and game theory…

IT capabilities, interfirm performance, and the state of economic development

Buraj Patrakosol, Sang M. Lee

Prior studies have found that productivity gains associated with information technology (IT) adoption, measured at either the firm‐ or aggregate‐economy levels, differ between…

Determinants of satisfaction and continuance intention towards self‐service technologies

Shih‐Chih Chen, Huei‐Huang Chen, Mei‐Fang Chen

Self‐service technologies (SSTs) allow customers to offer their own service encounters via the interaction of electronic service interfaces or machines rather than by interacting…

Towards a stage theory for industrial management research

Petter Gottschalk, Hans Solli‐Sæther

The purpose of this paper is to show how stages of growth models have been applied to a number of organizational phenomena in management research. One class of models consists of…