Industrial Management & Data Systems: Volume 110 Issue 9

Understanding performance drivers of third‐party logistics providers in mainland China: A replicated and comparative study

Qiang Wang, Baofeng Huo, Fujun Lai, Zhaofang Chu

The paper's aim is to replicate and compare Huo et al.'s study to better understand performance drivers of third‐party logistics (3PL) in mainland China and to disseminate Hong…

Collaborative performance measurement in supply chain

Dimitris Papakiriakopoulos, Katerina Pramatari

The objective of this paper is to demonstrate the challenges when developing a common performance measurement system (PMS) in the context of a collaborative supply chain.

An examination of strategies under the financial tsunami

G.T.S. Ho, K.L. Choy, S.H. Chung, C.H.Y. Lam

The purpose of this paper is to identify the factors, such as the different strategies adopted and the size of the company, that have a significant determining impact on the…

Understanding e‐business adoption across industries in European countries

Tiago Oliveira, Maria F. Martins

The paper seeks to investigate the factors that affect the adoption of e‐business by firms belonging to European Union (EU) countries, by comparing the effect across two different…

Managerial perceptions of the competitive environment and dynamic capabilities generation

Vanesa Barrales‐Molina, Jose Benitez‐Amado, María N. Perez‐Arostegui

The aim of this paper is to study empirically the influence of managerial perceptions of the environment on dynamic capabilities (DC) generation. It seeks to identify three…

Effects of information sharing on customer relationship intention

Yi‐Ming Tai, Chin‐Fu Ho

This study aims to analyze the effects of information sharing on customer relationship intention (CRI) based on the characteristics of different trading relationships.

Applying social network analysis on customer complaint handling

Agnieszka Sitko‐Lutek, Supakij Chuancharoen, Arkhom Sukpitikul, Kongkiti Phusavat

The paper aims to examine existing information flows formally and informally within a customer complaint handling process, and to identify possible improvement areas to strengthen…

The effect of service convenience on post‐purchasing behaviours

Kuo‐Chien Chang, Mu‐Chen Chen, Chia‐Lin Hsu, Nien‐Te Kuo

This paper attempts to investigate the casual relationships among service convenience, perceived service value, perceived service guarantee strength, customer satisfaction, and…

Awards for Excellence 2010