Industrial Management & Data Systems: Volume 112 Issue 6

The causal relationships between aspects of customer capital

Ann Ling‐Ching Chan, Wen‐Ying Wang

The purpose of this paper is to propose and test a unified framework of the causal relationships among six aspects of customer capital: customer targeting, ability to identify…

Intellectual capital: national implications for industrial competitiveness

Kongkiti Phusavat, Narongsak Comepa, Agnieszka Sitko‐Lutek, Keng‐Boon Ooi

The paper is based on a project with the Department of Industrial Work (DIW) in Thailand for promoting intellectual capital (IC), which aims to boost the country's long‐term…

Adoption of smart TVs: a Bayesian network approach

Youngim Bae, Hyunjoon Chang

This study aims to identify factors that determine the smart TV buying decisions of users and analyze the relationships among the factors by using Bayesian network approach.

Towards shareholders' value: an analysis of sustainability reports

Agnieszka Leszczynska

Sustainability reports have become a new trend in corporate reporting. The purpose of this paper is to: evaluate the content of sustainability reports published by international…

Influence of resource‐based capability and inter‐organizational coordination on SCM

Keah‐Choon Tan, James Cross

The purpose of this paper is to investigate which firm‐level antecedent – resource‐based capability or inter‐organizational coordination – contributes to a firm's supply chain…

Factors determining firms' perceived performance of mobile commerce

Sonia San Martín, Blanca López‐Catalán, María A. Ramón‐Jerónimo

The purpose of this paper is to analyse which factors impact firms' perceived performance in mobile commerce (m‐commerce). Introducing the perspective of firms, the paper advances…

Information gathering during enterprise system selection: insight from practice

Przemysław Lech

The purpose of this paper is to examine the information gathering methods used during enterprise system (ES) selection among Polish organizations and to have IT consulting experts…

Impact of ERP systems on work and work‐life

Vathsala Wickramasinghe, Manoja Karunasekara

The purpose of this paper is to empirically identify the post‐implementation impact of enterprise resource planning (ERP) systems on work and work‐life of managerial‐level…