Industrial Management & Data Systems: Volume 113 Issue 7

Universal structure modeling approach to customer satisfaction index

Ali Turkyilmaz, Asil Oztekin, Selim Zaim, Omer Fahrettin Demirel

Previous researches have proven that customer satisfaction and loyalty are affected by complicated relationships and are challenging to European customer satisfaction index (ECSI…

Using power regimes to explore perceived environmental uncertainty

Eric T.G. Wang, Neil Chueh‐An Lee

This paper aims to explore and gain a better understanding of the relationship between power circumstances and the environmental uncertainty perceived by managers.

Technology adoption in small and medium‐sized logistics providers

Pietro Evangelista, Alan McKinnon, Edward Sweeney

The main aim of the research is to shed light on the role of information and communication technology (ICT) in the logistics innovation process of small and medium‐sized third…

Revisiting quality management and performance

Tritos Laosirihongthong, Pei‐Lee Teh, Dotun Adebanjo

The purpose of this study is to examine the relationship between quality management practices as well as their impact on organisational performance in the ASEAN regional context.

Supervisory control service for supporting flexible processes

Eduardo Alves Portela Santos, Rosemary Francisco, Maja Pesic, Wil van der Aalst

Increasing flexibility and complexity of modern process‐aware information systems (PAIS) usually leads to less guidance for its users and consequently requires more experienced…

Assessing the impact of ERP on supplier performance

Woosang Hwang, Hokey Min

Through an empirical study, this paper identifies a multitude of drivers that facilitate or hinder the implementation of enterprise resource planning (ERP) in business…

How system quality and incentive affect knowledge sharing

Li‐An Ho, Tsung‐Hsien Kuo

Virtual communities of practice (VCoP) are seen as effective means to facilitate knowledge building among professionals. The purpose of this paper is to investigate the…

Determining business models in bottom‐of‐the‐pyramid markets

Sungbum Jun, Dongmyung Lee, Jinwoo Park

This paper aims to develop a multi‐criteria approach for determining business models in bottom‐of‐the‐pyramid (BOP) markets.