Industrial Management & Data Systems: Volume 116 Issue 3

A dynamic Stackelberg game model for portfolio procurement

Yuan Shi, Ting Qu, LK Chu

The purpose of this paper is to propose a portfolio procurement framework to response to uncertain customer demand and purchasing price volatility in a simultaneous manner. Then…

How schedule issues affect drug logistics operations: an empirical study in hospitals in China

Kris M. Y. Law

The drug logistics play a crucial role in the hospital service performance. It has been proved that modern logistics concept is a valid access to competitiveness. In order to…

Exploring the service quality in the e-commerce context: a triadic view

Yong Lin, Jing Luo, Shuqin Cai, Shihua Ma, Ke Rong

The purpose of this paper is to explore the quality factors influencing customer satisfaction in the electronic commerce (e-commerce) context using a triadic view of…

A resource-based view on enablers of supplier integration: evidence from China

Zhiqiang Wang, Baofeng Huo, Yinan Qi, Xiande Zhao

The purpose of this paper is to investigate the effects of human resource (HR) and manufacturing plant information technology (MP-IT) resource on companies’ internal integration…

Postponement and logistics flexibility in retailing: a multiple case study from Sweden

Hamid Jafari, Anna Nyberg, Per Hilletofth

– The purpose of this paper is to explore how postponement is applied in retailing and how such application is connected to logistics flexibility.

How a sustainable message affects brand attributes

Ruben Huertas-Garcia, Carolina Consolación, Marta Mas-Machuca

The purpose of this paper is to understand how an advertising campaign incorporating an ecological message affects heuristic structure of consumer preferences for hedonic (design…

Genetic algorithm based fuzzy time series tourism demand forecast model

Sumit Sakhuja, Vipul Jain, Sameer Kumar , Charu Chandra, Sarit K Ghildayal

Many studies have proposed variant fuzzy time series models for uncertain and vague data. The purpose of this paper is to adapt a fuzzy time series combined with genetic algorithm…

Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model

Aries Susanto, Younghoon Chang, Youngwook Ha

Existing research in the electronic banking area has not deeply investigated the determinants of continuance intention to use smartphone banking services. The purpose of this…

Value-focused objectives for CRM system adoption

Cristiane Drebes Pedron, Winnie Ng Picoto, Gurpreet Dhillon, Mário Caldeira

The purpose of this paper is to define objectives for Customer Relationship Management (CRM) system adoption. The objectives provide a theoretical basis for strategizing about CRM…

Revisiting IT readiness: an approach for small firms

Romano Dyerson, Riccardo Spinelli, G Harindranath

– Drawing from the literature, the purpose of this paper is to offer an empirically validated framework for examining information technology (IT) readiness in small firms.

Cost-optimization modelling for fresh food quality and transportation

Dilupa Nakandala, Henry Lau, Jingjing Zhang

All along the length of the supply chain, fresh food firms face the challenge of managing both product quality, due to the perishable nature of the products, and product cost. The…

Knowledge management for logistics service providers: the role of learning culture

Andrew L. Cooper, Joseph R Huscroft, Robert E. Overstreet, Benjamin T Hazen

Knowledge management capabilities have proven to be key success factors for organizations within our increasingly information-based economy. Although knowledge management…

How preference markets assist new product idea screening

Giancarlo Lauto, Finn Valentin

The purpose of this paper is to examine the different heuristics adopted by a crowd and a management committee to evaluate new product proposals, and whether, in assessing the…