Industrial Management & Data Systems: Volume 116 Issue 5

Explicating industrial brand equity: Integrating brand trust, brand performance and industrial brand image

Sharifah Faridah Syed Alwi, Bang Nguyen, TC Melewar, Yeat Hui Loh, Martin Liu

The purpose of this paper is to explore brand equity from multiple perspectives (tangible and intangible) and their joint consequences, namely, on industrial buyers’ brand loyalty…

Influence of technological innovation capabilities on product competitiveness

Lijun Liu, Zuhua Jiang

The purpose of this paper is to shed light on how technological innovation capabilities (TICs) influence the product competitiveness of Chinese manufacturing enterprises and…

A lean thinking and simulation-based approach for the improvement of routing operations

Bernardo Villarreal, Jose Arturo Garza-Reyes, Vikas Kumar

The improvement of routing operations performance has been of great concern for organisations. This has led to the development of alternative lean-based methods, however the…

Six Sigma enablers in Mexican manufacturing companies: a proposed model

Diego Tlapa, Jorge Limon, Jorge L García-Alcaraz, Yolanda Baez, Cuauhtémoc Sánchez

The purpose of this paper is to extend the understanding of Six Sigma (SS) and the underlying dimensions of its critical success factors (CSF) via an analysis of the effects of…

Effects of telecom service providers’ strategic investments on business performance: A comparative study of US-Korea

Chang-Gyu Yang, Silvana Trimi, Sang-Gun Lee

The purpose of this paper is to identify the structure of strategic investments and the effect of each investment category on business performance in two leading information and…

Investigating community members’ eWOM effects in Facebook fan page

Li-Chun Hsu, Wen-Hai Chih, Dah-Kwei Liou

The purpose of this paper is to explore the model of enhancing the electronic word-of-mouth (eWOM) effects through the virtual community by discussing the relationship among sense…

Effects of quality management on hospitality performance in different contexts

Josep Llach, Maria Del Mar Alonso-Almeida, Jordi Martí, Alfredo Rocafort

The purpose of this paper is threefold: first, to test the role of the managerial team’s commitment to quality deployment, quality performance and firm performance; second, to…

A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process

Shulin Lan, Hao Zhang, Ray Y. Zhong, G.Q. Huang

As the modern manufacturing twining seamlessly with logistics operations for value adding services, logistics service is becoming more and more significant. Under this research…

Comprehensive management practices and policies performance model

Bobby Medlin, Kenneth W. Green, Alan D. Wright

The purpose of this paper is to assess the impact of a specific set of management practices and policies and policies (organizational behavior modification, the management…

Value-oriented supply chain risk management: you get what you expect

Peter Trkman, Marcos Paulo Valadares de Oliveira, Kevin McCormack

With the globalisation of supply chains the importance of supply chain risk management (SCRM) has grown considerably. Still, although both researchers and practitioners fully…