Industrial Management & Data Systems: Volume 118 Issue 8

Improving sentiment scoring mechanism: a case study on airline services

Wandeep Kaur, Vimala Balakrishnan

The purpose of this paper is to investigate the effect of including letter repetition commonly found within social media text and its impact in determining the sentiment scores…

Reducing temptation to switch mobile data service providers over time: The role of dedication vs constraint

Stephanie Hui-Wen Chuah, Philipp A. Rauschnabel, Ming-Lang Tseng, T. Ramayah

The purpose of this paper is to propose a dedication-constraint-temptation (DCT) model to study the factors influencing customers’ loyalty to mobile data service (MDS) providers…

Promoting radical innovation through end-user computing satisfaction

Emilio Domínguez-Escrig, Francisco Fermín Mallén Broch, Rafael Lapiedra, Ricardo Chiva

The purpose of this paper is to provide empirical evidence of the relationship between end-user computing satisfaction (EUCS) and radical innovation, using organizational learning…

What influence users’ e-finance continuance intention? The moderating role of trust

Wangyue Zhou, Zayyad Tsiga, Boying Li, Shuning Zheng, Shuli Jiang

The purpose of this paper is to identify antecedents of e-finance continuance intention with Alibaba’s Yu’E Bao as an example.

Physical-internet-enabled auction logistics in perishable supply chain trading: State-of-the-art and research opportunities

Xiangtianrui Kong, G.Q. Huang, Hao Luo, Benjamin P.C. Yen

While significant efforts have been made to study auction and logistics theories in the context of perishable supply chain trading (PSCT) over the last few years, the consensus…

Adoption of internet-enabled supply chain management systems: Differences between buyer and supplier perspectives

Xiaodie Pu, Felix T.S. Chan, Zayyad Tsiga, Ben Niu

Based on the factors derived from the structural embeddedness theory, the purpose of this paper is to investigate the antecedents to the adoption intention for eSCM from two…

Adjustment mode decision based on support vector data description and evidence theory for assembly lines

Youlong Lv, Wei Qin, Jungang Yang, Jie Zhang

Three adjustment modes are alternatives for mixed-model assembly lines (MMALs) to improve their production plans according to constantly changing customer requirements. The…