Industrial Management & Data Systems: Volume 119 Issue 4

Modelling wholesale distribution operations: an artificial intelligence framework

Eleonora Bottani, Piera Centobelli, Mosé Gallo, Mohamad Amin Kaviani, Vipul Jain, Teresa Murino

The purpose of this paper is to propose an artificial intelligence-based framework to support decision making in wholesale distribution, with the aim to limit wholesaler…

Complexity and performance measurement for retail supply chains

Esra Ekinci, Adil Baykasoğlu

The purpose of this paper is to present how complexity on retail supply chains should be recognized and its relationship with the performance. Different supply chain structures…

Improved augmented Lagrangian coordination for optimizing supply chain configuration with multiple sharing elements in industrial cluster

Duxian Nie, Ting Qu, Yang Liu, Congdong Li, G.Q. Huang

The purpose of this paper is to study various combination forms of the three basic sharing elements (i.e. orders sharing, manufacturers capacity sharing and suppliers capacity…

Examining factors that influence information disclosure on social network sites from the perspective of network externalities

Samar Mouakket, Yuan Sun

The purpose of this paper is to develop a research framework by drawing on the network externalities research and previous literature on information systems to understand the…

Assessing differences in customers’ personal disposition to e-commerce

Patricio Esteban Ramírez-Correa, Elizabeth E. Grandón, Jorge Arenas-Gaitán

The purpose of this paper is to determine differences in customers’ personal disposition to online shopping.

The influence of senior executive support informatization on radical innovation performance

Chao Li, Shuihua Han, Sameer Kumar, Wei-Xi Feng

The purpose of this paper is to define the conceptualization and measurement of informatization according to a capability perspective reflected in three aspects: IT managerial…

Modeling of individual customer delivery satisfaction: an AutoML and multi-agent system approach

W.M. Wang, J.W. Wang, A.V. Barenji, Zhi Li, Eric Tsui

The purpose of this paper is to propose an automated machine learning (AutoML) and multi-agent system approach to improve overall product delivery satisfaction under limited…

How perceived social distance and trust influence reciprocity expectations and eWOM sharing intention in social commerce

Xue Yang

Currently, consumers can easily access social media to share information and experiences. How a relationship between these consumers influences their decisions has not been…

The involvement paradox: The role of cognitive absorption in mobile instant messaging user satisfaction

Avus C.Y. Hou, Wen-Lung Shiau, Rong-An Shang

Can mobile instant messaging (MIM) make people entering into the state of cognitive absorption (CA)? The purpose of this paper is to investigate whether CA can help explain users’…

The effect of e-service quality on Jordanian student’s e-loyalty: an empirical study in online retailing

Rami Mohammad Al-dweeri, Antonia Ruiz Moreno, Francisco Javier Llorens Montes, Zaid Mohammad Obeidat, Khaldoon M. Al-dwairi

The purpose of this paper is to examine the dimensions of e-service quality, its effects on e-satisfaction and e-trust and its impact on behavioural and attitudinal loyalty in…

Bootstrapped operating efficiency in container ports: a case study in Spain and Portugal

Antonio Gil Ropero, Ignacio Turias Dominguez, Maria del Mar Cerbán Jiménez

The purpose of this paper is to evaluate the functioning of the main Spanish and Portuguese containers ports to observe if they are operating below their production capabilities.