Industrial Management & Data Systems: Volume 120 Issue 1

The impact of IT application on supply chain learning and service performance

Baofeng Huo, Muhammad Zia Ul Haq, Minhao Gu

Despite the recognition that supply chain (SC) learning is important for competitive advantage, little is known how to enable such learning. The purpose of this paper is to…

The leniency of return policy and consumers’ repurchase intention in online retailing

Yacan Wang, Jason Anderson, Seong-Jong Joo, Joseph R. Huscroft

The purpose of this paper is to investigate the relationship between the repurchase intention of a customer and his/her perception of various aspects of an e-tailer’s product…

Reputational intelligence: innovating brand management through social media data

Ana-María Casado-Molina, Celia M.Q. Ramos, María-Mercedes Rojas-de-Gracia, José Ignacio Peláez Sánchez

Companies are currently facing the challenge of understanding how their business is affected by the large volume of opinions continually generated by their stakeholders in social…

What attracts vehicle consumers’ buying: A Saaty scale-based VIKOR (SSC-VIKOR) approach from after-sales textual perspective?

Fuli Zhou, Ming K. Lim, Yandong He, Saurabh Pratap

The increasingly booming e-commerce development has stimulated vehicle consumers to express individual reviews through online forum. The purpose of this paper is to probe into the…

Inter-organizational cooperation in automotive new product development projects

Yujuan Zheng, Shan Liu, Wei Huang (Wayne), James Jiunn-Yih Jiang

The purpose of this paper is to formulate and test a theoretical model to explain inter-organizational cooperation behaviors among suppliers in automotive new product development…

To share or withhold? Contract negotiation in buyer–supplier–supplier triads

Xu Chen, Xiaojun Wang, Xiaoqiang Zhu, Joseph Amankwah-Amoah

This paper seeks to fill the literature gap that lacks of exploring negotiation strategy with competing partners under asymmetric production-cost information. The purpose of this…

Machine learning facilitated business intelligence (Part II): Neural networks optimization techniques and applications

Waqar Ahmed Khan, S.H. Chung, Muhammad Usman Awan, Xin Wen

The purpose of this paper is three-fold: to review the categories explaining mainly optimization algorithms (techniques) in that needed to improve the generalization performance…

Machine learning facilitated business intelligence (Part I): Neural networks learning algorithms and applications

Waqar Ahmed Khan, S.H. Chung, Muhammad Usman Awan, Xin Wen

The purpose of this paper is to conduct a comprehensive review of the noteworthy contributions made in the area of the Feedforward neural network (FNN) to improve its…

How does online doctor–patient interaction affect online consultation and offline medical treatment?

Wen Xing, Ping Yu Hsu, Yu-Wei Chang, Wen-Lung Shiau

The purpose of this paper is to investigate factors that influence the patients’ intentions to visit doctors face-to-face for consultations from the perspective of online…

The joint effects of lead time, information sharing, and the accounts receivable period on reverse factoring

Qiuping Huang, Xiande Zhao, Min Zhang, KwanHo Yeung, Lijun Ma, Jeff Hoi-yan Yeung

The purpose of this paper is to empirically investigate the joint effects of lead time, information sharing and the accounts receivable period on reverse factoring (RF) adoption…

Building an awareness-centered information security policy compliance model

Alex Koohang, Jonathan Anderson, Jeretta Horn Nord, Joanna Paliszkiewicz

The purpose of this paper is to build an awareness-centered information security policy (ISP) compliance model, asserting that awareness is the key to ISP compliance and that…