Industrial Management & Data Systems: Volume 122 Issue 11

Continuous participation intention in on-demand logistics: interactive effects of order assignment and delivery-related information disclosure strategies

Quanwu Zhao, Jiamin Yuan, Yuqing Liu, Jiaqin Yang

Couriers are in an unequal relationship with on-demand logistic platforms with regards to order assignment and delivery-related information acquisition, which leads to high…

The interplay of soft TQM practices and knowledge sharing: moderating role of market turbulence

Ai-Fen Lim, Keng-Boon Ooi, Voon-Hsien Lee, Garry Wei-Han Tan

Emerging competitive dynamics demand small and medium-sized enterprises (SMEs) to continuously comprehend and respond to changing market conditions by implementing effective soft…

Supply chain planning and innovation performance: the moderated mediation effect of IT usage

Yutong Liu, Mingu Kang, Tae-Won Kang, Jian Du

The study aims to figure out the impact of supply chain planning (SCP) on innovation performance (IP), the mediating role of agreement on supply chain vision and goals (ASCVG)…

Explaining and predicting click-baitiness and click-bait virality

Swagato Chatterjee, Meghraj Panmand

In the age of social media, when publishers are vying for consumer attention, click-baits have become very common. Not only viral websites but also mainstream publishers, such as…

Impact of IT identity on consumer negatively-valenced engagement in mobile medical consultation: from consumer experience perspective

Wenjing Zhang, Dong Li

The mobile medical consultation (MMC) service is growing rapidly, but not all consumers are always willing to actively engage with it. To address this issue, based on IT identity…

Are you willing to forgive AI? Service recovery from medical AI service failure

Aihui Chen, Yueming Pan, Longyu Li, Yunshuang Yu

As an emerging technology, medical artificial intelligence (AI) plays an important role in the healthcare system. However, the service failure of medical AI causes severe…

Bolstering green supply chain integration via big data analytics capability: the moderating role of data-driven decision culture

Yang Liu, Wei Fang, Taiwen Feng, Na Gao

Based on organizational information processing theory, this research explores how big data analytics capability (BDAC) contributes to green supply chain integration (GSCI) and the…

A forecasting analytics model for assessing forecast error in e-fulfilment performance

G.T.S. Ho, S.K. Choy, P.H. Tong, V. Tang

Demand forecast methodologies have been studied extensively to improve operations in e-commerce. However, every forecast inevitably contains errors, and this may result in a…