Industrial Management & Data Systems: Volume 123 Issue 5

Unravelling the potential of social media data analysis to improve the warranty service operation

Zahra Sarmast, Sajjad Shokouhyar, Seyed Hamed Ghanadpour, Sina Shokoohyar

Warranty service plays a critical role in sustainability and service continuity and influences customer satisfaction. Considering the role of social networks in customer feedback…

Big data analytics in Australian pharmaceutical supply chain

Maryam Ziaee, Himanshu Kumar Shee, Amrik Sohal

Drawing on information processing view (IPV) theory, the objective of this study is to explore big data analytics (BDA) in pharmaceutical supply chain (PSC) for better business…

Optimal delivery time and subsidy for IT-enabled food delivery platforms considering negative externality and social welfare

Bin Zhao, Haoquan Tan, Chi Zhou, Haiyang Feng

Information technology-enabled gig platforms connect freelancers with consumers to provide short-term services or asset sharing. The growth of gig economy, however, has been…

Advertising strategy and channel structure selection on an online retail platform

Daibing Wang, Shulin Liu

This paper considers a supply chain with a manufacturer (she) selling through an online retail platform (he) and studies the channel structure choices of two firms when investing…

Using deep learning to interpolate the missing data in time-series for credit risks along supply chain

Wenfeng Zhang, Ming K. Lim, Mei Yang, Xingzhi Li, Du Ni

As the supply chain is a highly integrated infrastructure in modern business, the risks in supply chain are also becoming highly contagious among the target company. This…

An exploratory study of organisational and industry drivers for the implementation of emerging technologies in logistics

Alka Nand, Amrik Sohal, Ilya Fridman, Sairah Hussain, Mark Wallace

Emerging technologies have the capacity to transform industries offering substantial benefits to users. Given the increasing demand for advanced logistics services, third-party…

Coping with COVID-19 using contact tracing mobile apps

Chenglong Li, Hongxiu Li, Shaoxiong Fu

To cope with the COVID-19 pandemic, contact tracing mobile apps (CTMAs) have been developed to trace contact among infected individuals and alert people at risk of infection. To…

Dynamic perceived quality analysis using social media data at macro- and micro-levels

Tong Yang, Yanzhong Dang, Jiangning Wu

This paper aims to propose a method for dynamic product perceived quality analysis using social media data and to achieve a macro–micro combination analysis. The method enables…

Does online–offline channel integration matter for supply chain resilience? The moderating role of environmental uncertainty

Xia Wu, Yang Li, Zujun Zhu

Drawing on dynamic capability theory, this study investigates how online–offline channel integration (OOCI) affects a firm's supply chain resilience and how such an effect is…

The viewer value co-creation process on sports live streaming platforms

Haoyu Liu, Kim Hua Tan

The Sports Live Streaming Platforms (SLSPs) have taken centre stage in broadcasting sporting events. This study adopts the value creation sphere (VCS) model and the service…

Modeling customer satisfaction and revisit intention from online restaurant reviews: an attribute-level analysis

Futao Zhao, Hao Liu

The purpose of this paper is to detect predefined service attributes and their sentiments from online restaurant reviews, and then to measure the effects of customer sentiments…

Innovating in data-driven production environments: simulation analysis of Net-CONWIP priority rule

Rafael Diaz, Ali Ardalan

Motivated by recent research indicating that the operational performance of an enterprise can be enhanced by building a supporting data-driven environment in which to operate…

Understanding investor co-investment in a syndicate on equity crowdfunding platforms

Jing Wu, Ling Liu, Yu Cao

Considering the unique characteristics of equity crowdfunding platforms including the removal of stringent structural barriers (e.g. lack of co-location), high visibility and…

Smart home devices and B2C e-commerce: a way to reduce failed deliveries

Arianna Seghezzi, Riccardo Mangiaracina

Failed deliveries (i.e. deliveries not accomplished due to the absence of customers) represent a critical issue in B2C (Business-to-consumer) e-commerce last-mile deliveries…