Interlending & Document Supply: Volume 24 Issue 2

Document delivery: the perspective of industrial information services

Sandra E. Ward

Managing the acquisition of journal articles against specific requests is part of the traditional portfolio of the industrial information service. In industry, holdings policies…

Putting the customer first: Total Quality and customer service at the British Library Document Supply Centre

Stella Pilling

Gives a brief, recent history of the British Library Document Supply Centre and an outline of its customer base. Presents some of the Centre’s many customer service improvement…

The COBISS system: supporting interlending and document supply

Marta Seljak

Describes the Slovenian co‐operative online bibliographic system and services (COBISS), a development of a shared cataloguing system based on a network of 99 co‐operating…

Interlibrary lending in Zambia

Justin Chisenga, Gertrude Chelemu

Presents the results of a survey of interlibrary lending operations in Zambia, which indicate that existing activities are concentrated on the two highly urbanized provinces, the…

Opinion paper: paying for scholarly communication: the future as a guide to the past

Bernard Naylor

Addresses the effect ofthe anticipated near‐future change from print‐on‐paper toelectronically published journals on the way in which users will payfor access to authors’ work…

A response to Bernard Naylor’s opinion paper

Charles Oppenheim

Addresses the proposalsregarding payment by users for electronic access to publishedmaterial, put forward in the opinion paper titled “Paying forscholarly communication: the…