Table of contents
Total Quality Management in Services: Part 1: Understanding and Classifying Services
John A. Dotchin, John S. OaklandReviews the literature dealing with the nature and characteristics ofservice and applies it to 30 selected services with the objective ofsynthesizing a classification scheme to…
Total Quality Management in Services: Part 2: Service Quality
John A. Dotchin, John S. OaklandAlthough quality improvement is being sought, and total qualitymanagement is being applied in the service sector, the majority ofapplications which have been described are in…
An Overview of VLSI Memory Yield Management by Injection of Fault Tolerance
Kamal A. Mehdi, J.M. KontoleonPresents an overview of memory chip yield enhancement techniques byinjection of fault tolerance. As memory chips are more prone to defects,the yield of good chips from a silicon…
A Study of Inspection Performance and the Personality of Quality Inspectors
Sheng‐Hsiung Hsu, Tam ChanAims to verify the effect on visual inspection performance as the numberof fault types increases and to investigate the main personality traitsof a competent inspector using…
An Algorithm to Determine Optimal Inspection Policies for a Multi‐component System
Kun‐Jen Chung, Pin‐Shou TingConsiders a system consisting of several different elementarycomponents. Presents an algorithm to determine the optimal inspectionpolicy for this system. Numerical examples reveal…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony