International Journal of Quality & Reliability Management: Volume 11 Issue 8

The Pace of Change: A Case Study of the Development of a Total Quality Organization

Douglas Davis, Thomas J. Fisher

In 1981 the management of a manufacturing plant in Sydney decided tointroduce TQM through the implementation of the principles andphilosophies laid down by W. Edwards Deming…

Benchmarking: Preventive Maintenance Practices at Japanese Transplants

Frederick Chen

Examines the preventive maintenance practice at four Japanese transplantoperations in the USA. Illustrates the application of the totalproductive maintenance concept, kaizen…

Estimation of Parameters in Gamma Distribution

Jozef Dopke

Consideration of the reliability of products can be frequently describedby gamma distribution. The Johnson estimation method for any data andsimplified maximum likelihood…

Management Support Systems for Service Quality Management: A Research Direction

T.C.E. Cheng, E.W.T. Ngai

Discusses the potential of applying management support systems (MSS) inquality management in a service context and suggests a viable researchdirection. Describes a research…

An Appraisal of Total Quality at Carello Lighting

G.A. Bohoris, J.S. Coombes, R.H. Blackwell, A.C. Hamer

Carello Lighting is a leading manufacturer of vehicle lighting,operating within a highly competitive market. Three years ago thebusiness embarked on a total quality improvement…

On the Production Rate of a Merge Production System

M.N. Gopalan, U. Dinesh Kumar

A merge production system which has parallel stations in the first stagefollowed by a single station in the second stage is analysed inconnection with the production rate of the…