Table of contents
Customer satisfaction measurement and analysis using six sigma
Ravi S. Behara, Gwen F. Fontenot, Alicia GreshamSix sigma is a way to measure the probability of manufacturing aproduct or creating a service with zero defects. Presents a case studyto illustrate how the concept of zero…
The quality management of the imperfect production process under two monitoring policies
Bo‐Shi Huang, Huan‐Neng ChiuDevelops a framework which provides a step towards better planningof production, scheming inspection and preventive maintenance. Studiesthe effects of an imperfect production…
Quality management in civil and structural engineering consulting
J.S. Oakland, A.J. AldridgeLooks at the construction industry’s approach to quality managementby focusing on the sector of civil and structural engineeringconsulting, with an in‐depth study of one company…
Evaluation of performance, monitoring costs and quality management
Ivy PappsContains an economic critique of BS 5750. Identifies the extent towhich BS 5750 can be used to evaluate the performance of organizations.Argues that appropriate measures of…
Total quality management in manufacturing: Thematic factor assessment
Ruth A. Kasul, Jaideep G. MotwaniProvides a synthesis of total quality management literature byidentifying eight critical factors and supporting performance measuresof total quality management in a manufacturing…
Analysis of an n‐unit cold‐standby system with general failure and repair time distributions
M.N. Gopalan, U. Dinesh KumarAnalyses an n‐unit cold‐standby system with a single repairfacility under the assumption that the failure and repair times arearbitrarily distributed. Develops a mathematical…
A methodology of pattern recognition schemes for two variables in SPC
Wen‐Hai Chih, Dwayne A. RollierPrototype patterns and pattern diagnostic characteristics have beenproposed in a previous article. Simulation results based on theprototypes and the diagnostic characteristics…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony