International Journal of Quality & Reliability Management: Volume 12 Issue 8

Measuring the success of a TQM programme

N. Capon, M.M. Kaye, M. Wood

Seeks to establish the most appropriate measures of TQM success,and to assess by how much the rate of success improves when thesemeasures are used. Describes in outline a study…

Quality management in the SADC construction industries

P.D. Rwelamila

To address quality problems facing the public buildings in theSouthern African Development Community (SADC) countries, the industriesmust pursue and implement an appropriate…

A hybrid model for process quality costing

Clive Goulden, Louise Rawlins

Describes the introduction of a quality costing system, using theprocess model, within a division of GEC Alsthom Engineering Systems Ltd.The system was introduced to identify and…

Co‐ordinate measuring machines: concept, classification and comparison of performance tests

P.A.C. Miguel, T.G. King

Due to the increase in the use and importance of co‐ordinatemeasuring machines (CMM) in manufacturing systems, it is necessary todevelop reliable and accurate performance tests…

A quality system assessment on an electrical contracting company based on BS 5750

Sha’ri M. Yusof

Quality has been proven to be an important strategic weapon inorder to survive in today’s highly competitive business environment. Tobuild quality in products and services…

On process capability and product tolerancing as affected by measuring device

A. Raouf, S.O. Duffuaa, A.N. Shuaib

Statistical process control seeks to monitor the qualitycharacteristics stipulated in the product design specifications toassure that these are achieved by the operation…