International Journal of Quality & Reliability Management: Volume 14 Issue 8

A model for institutionalizing TQM in a state government agency

Arvinder P.S. Loomba, Michael S. Spencer

Reports that pressures to address citizens’ needs amid growing financial constraints have led government agencies to consider adopting total quality management (TQM) philosophy as…

The effective maintenance of quality management systems in the construction industry

Sui Pheng Low, Hennie Faizathy Omar

Proposes that the improvement of an existing quality management system (QMS) through flexibility and innovation will increase product and service quality, which will in turn…

Reliability metric for information systems based on customer requirements

Fatemeh “Mariam” Zahedi

States that a major problem in dealing with information‐systems reliability is the design of a metric that combines the customer’s needs and preferences with the technical…

Comparing quality management practices in the Australian service and manufacturing industries

Nicholas B. Beaumont, Amrik S. Sohal, Milé Terziovski

Presents a comparative analysis of the attitudes to and the use of quality management practices (QMP) in Australia’s manufacturing and service industries. Outlines the survey…

SURGE process ‐ a time‐to‐market approach to reliability improvement

John Donovan, Eamonn Murphy, M.I. Stephenson

States that the time taken to deliver a product to the market determines a company’s success, and that research has shown that a delay of six months leads to 33 per cent of its…

Using Internet conversations to improve product quality: an exploratory study

Byron J. Finch, Richard L. Luebbe

Reports the results of an exploratory study which examined the potential of using “conversational” information from the Internet to enhance product quality. Examines and sorts…