International Journal of Quality & Reliability Management: Volume 15 Issue 1

A quality control and improvement system based on the total control methodology (TCM)

Ka Yin Kwok, V.M. Rao Tummala

Reviews and evaluates different quality tools that are commonly available in manufacturing and service industries and integrates them into an effective quality control and…

Quality system design and information planning

P.P.J. van Nistelrooy, H. van de Water

The different steps in the development of a new quality management system resemble the phases known within information planning. However, there is one substantial difference: the…

A work sample analysis of safety‐critical programming

S.J. Westerman, N.M. Shryane, C.M. Crawshaw, G.R.J. Hockey, C.W. Wyatt‐Millington

A work sample was used as part of a human factors investigation into the reliability of a safety‐critical programming task. The use of this technique provided important insight…

A Chinese approach to quality transformation

Wen‐Hsien Chen, Robert S.Y. Lu

This case study serves to illustrate the fact that Chinese philosophy may play an important role in guiding a firm along the path of quality transformation. We examined the…

A three‐dimensional perspective of total quality management

R.S.M. Lau, C.A. Anderson

Total quality management (TQM) is not a unique single program, but rather a combination of many linked concepts. While TQM requires a company‐wide approach and support, the…

The system’s view for clarification of quality vocabulary

Stanislav Karapetrovic, Walter Willborn

As a result of the increasing complexity of technology, processes and products, as well as worldwide pressures for competitive quality, quality terminology keeps expanding and…