Table of contents
Total quality management contrasts in manufacturing and service industries
Ziaul Huq, Justin D. StolenOffers the view that TQM concepts apply equally to manufacturing and service industries and examines assertions through a survey of selected manufacturing and service companies…
The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong
Tat Y. LeeReports the findings of a survey on ISO 9000 certified firms in Hong Kong conducted by the University Industrial Centre of the University of Hong Kong in August 1996. Findings…
On the gap between theory and practice of process capability studies
Mats DelerydHistorically, a theoretical framework has been established to judge whether a process is capable or not. These studies, called process capability studies, have received both…
Impact of operations management practices on quality and time‐based performance
Jayanth Jayaram, Sanjay AhireRecent research in manufacturing has investigated the impact of enabling operations management (OM) practices on quality and time‐based performance separately. This research…
Multi‐attribute analysis of ISO 9000 registration using AHP
Thomas J. Crowe, James S. Noble, Jeevan S. MachimadaQuality improvement continues to be an important international business strategy as we enter the twenty‐first century. Legal requirements, customer demand, market pressure…
Statistical process control in UK food production: an overview
Nigel P. GriggStatistical process control (SPC) is a common feature of quality control in most high volume manufacturing processes. In the food industry, while there is no explicit compulsion…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony