International Journal of Quality & Reliability Management: Volume 16 Issue 3

The patterns of implementing TQM versus ISO 9000 at the beginning of the 1990s

Hongyi Sun

This paper presents the results of a study which aims to review the pattern of implementing TQM versus ISO 9000 at the beginning of the 1990s, so that companies may learn from…

The best commonly followed practices in the human resource dimension of quality management in new industrializing countries: The case of China, India and Mexico

S. Subba Rao, T.S. Raghunathan, Luis E. Solis

Total quality management is imperative for new industrializing countries in order to achieve international competitiveness and economic growth. An empirical research was conducted…

The link between total quality management practice and organisational performance

Milé Terziovski, Danny Samson

Tests the strength of the relationship between TQM practice and organisational performance with and without the covariates, company size, industry type, and ISO 9000 certification…

Self‐assessment practices in Europe and Australia

Ton van der Wiele, Alan Brown

Based on two quality management self‐assessment survey projects conducted in Europe and Australia, the authors compare practices in these parts of the world. The main questions…

Between a rock and a hard place: some dilemmas for smaller component suppliers

Ian Oakes, Gloria Lee

This paper highlights some of the issues faced by smaller manufacturing firms attempting to remain competitive in the face of supply chain rationalisation. It is argued that…

The role of the cultural audit in implementing quality improvement programs

E. Anne Bardoel, Amrik S. Sohal

This paper discusses the adoption of total quality management in seven Australian organisations based on case study research. It reports on the reasons for adopting TQM, planning…

Quality management: a survey on accomplished results

Peter Neergaard

Best practice in quality management has been addressed in a number of publications, but to date, there has been little broad empirical research within the field. This article…