International Journal of Quality & Reliability Management: Volume 16 Issue 5

A study of TQM implementation in Thailand

Ladawan Krasachol, James. D.T. Tannock

Describes research which has been carried out using case‐study analysis to investigate how three Thai companies have adopted TQM. As Japanese and US companies are major investors…

Robust regression metamodel for a maintenance float policy

Ifeanyi E. Madu

Develops a robust maintenance float policy, that considers system design parameter settings that not only satisfy the system performance criteria but are also insensitive to…

Holonic model for a quality system in academia

Stanislav Karapetrovic, Walter Willborn

This paper addresses the implementation of ISO 9000 international standards in the university environment, and presents examples of developing a quality system based on these…

Continuous improvement: the ten essential criteria

Mike Kaye, Rosalyn Anderson

This study advocates a planned and integrated approach for achieving continuous improvement in an organisation. A model based on ten essential criteria and supporting elements of…

A generalization of Clements’ method for non‐normal Pearsonian processes with asymmetric tolerances

W.L. Pearn, K.S. Chen, G.H. Lin

For non‐normal Pearsonian processes, Clements proposed a method for calculating estimators of the two basic process capability indices C_p and C_pk. Pearn and Kotz applied Clements’…