International Journal of Quality & Reliability Management: Volume 16 Issue 6

Implementation of ISO 9000 quality systems in Greek enterprises

D. Lipovatz, F. Stenos, A. Vaka

During the years 1995/96 a special survey was organised by the Chemical Engineering department of the NTUA (National Technical University of Athens) aiming at the examination of…

Number representation method for obtaining two‐factor interaction columns in two‐level orthogonal arrays

Hsien‐Tang Tsai

In the Taguchi’s experimentations, orthogonal arrays, interaction tables, and linear graphs are provided for planning experiments, but they become quite unwieldy when the number…

A survey of ISO 9001 implementation in engineering consultancies in Hong Kong

S.L. Tang, C.W. Kam

Quality assurance has generally been accepted by the construction industry since the introduction of ISO 9000 quality standards in 1987. About 40 consulting engineering firms have…

The diffusion of quality in Australian manufacturing

P. Mandal, K. Shah, P.E.D. Love, H. Li

Previous surveys on quality management have shown that increasingly firms in Australia are adopting and implementing quality control tools and a total quality management…

Quality function deployment in construction design: application in low‐cost housing design

Hamzah Abdul‐Rahman, C.L. Kwan, Peter C. Woods

Quality function deployment (QFD) is a design management tool to enhance the quality aspect of products and services as well as to increase customer satisfaction. This paper…

A self‐assessed quality management system based on integration of MBNQA/ISO 9000/ISO 14000

K.F. Pun, K.S. Chin, Henry Lau

With the proliferation of several quality awards and standards, many organisations have taken their initiatives to employ different awards and standards in one form or another to…