International Journal of Quality & Reliability Management: Volume 17 Issue 2

Levels of satisfaction among Asian and Western travellers

Tat Y. Choi, Raymond Chu

Given the rapidly changing profile of travellers, in terms of their nationality, this study investigates Asian and Western travellers’ perceptions about the service quality of…

Challenge to world‐class manufacturing

H. Yamashina

Deals with the basic requirements for world‐class manufacturing and discusses the role of total productive maintenance (TPM) in helping to achieve world‐class manufacturing…

TPM implementation in China: a case study

Albert H.C. Tsang, P.K. Chan

Total productive maintenance (TPM) is an innovative approach to maintenance which holds the potential for enhancing effectiveness of production facilities. It demands significant…

TQM in Australian manufacturing: factors critical to success

A.S. Sohal, M. Terziovski

Discusses the trends in the adoption of quality management practices in the Australian manufacturing industry and highlights some of the barriers to the adoption of such…

Total quality management, ISO 9000 certification and performance improvement

Hongyi Sun

Records the research on the relationship between TQM, ISO 9000 certification and business performance improvement. The research is based on a survey conducted in Norway. Finds…

Operating frameworks for statistical quality engineering

T.N. Goh

The attainment of superior quality and reliability in a manufactured product depends upon the existence of a framework integrating an organization’s capabilities in management…

Optimum prioritisation and resource allocation based on fault tree analysis

M. Xie, K.C. Tan, K.H. Goh, X.R. Huang

Fault tree analysis (FTA) is a technique widely used in the study of the reliability of industrial systems and to quantify risks associated with potentially hazardous systems…

Markovian availability modeling for software‐intensive systems

Koichi Tokuno, Shigeru Yamada

It is important to take into account the trade‐off between hardware and software systems when total computer‐system reliability/performance is evaluated and assessed. Develops an…