International Journal of Quality & Reliability Management: Volume 17 Issue 3

An integrated framework for post‐ISO 9000 quality development

Manoochehr Najmi, Dennis F. Kehoe

For both ISO 9000 and TQM concepts there have been many research programmes and publications. However, the coincidence of these topics and/or the ambiguity about their…

Understanding the benchmarking process in Singapore

Shaukat A. Brah, Ai Lin Ong, B. Madhu Rao

Investigates the state of benchmarking in the manufacturing and service sectors of Singapore. Our aim is to understand the state of benchmarking in Singapore as well as the…

Reliability analysis of N‐version programming with deadline mechanism

U. Dinesh Kumar

In this paper reliability models for fault tolerant N‐version programming and consensus recovery block (combination of N‐version programming and recovery block) with deadline…

A repair‐replacement study for gearboxes using geometric processes

Francis K.N. Leung, C.Y. Fong

In this study, we employed a geometric process approach to resolve gearbox maintenance problems. The approach is realistic and direct in modelling the characteristics of a…

Quality models in an SME context: A critical perspective using a grounded approach

Rodney McAdam

This paper adopts a critical perspective in seeking to inquire how TQM‐related models, developed initially in large organisations, are applied in the SME context. Using a grounded…