International Journal of Quality & Reliability Management: Volume 17 Issue 4/5

An integrated view of project and quality management for project‐based organizations

Robert A. Orwig, Linda L. Brennan

Quality management (QM) has been the purview of operations management for repetitive processes, where project management (PM) is applied to temporary endeavors to create unique…

Managing quality in project‐based emerging network organisations

Joan Henderson, Rodney McAdam

Companies are responding to the deeper structural changes taking place in the underlying system of commercial competition by becoming agile. Companies are fragmenting into key…

Systems and relationships for construction quality

Peter Barrett

Argues, with evidence from a number of related studies, that in order to effectively manage quality in the construction project environment, firms need two things. First…

Organizational learning practices in the project management environment

Tim Kotnour

Describes the organizational learning practices in a project management environment to ensure project quality. The project management and organizational learning processes are…

Facilitating total quality through effective project management

M.T. Hides, Z. Irani, I. Polychronakis, J.M. Sharp

Examines the impact of introducing TQM on a project‐by‐project basis. A framework, suggested by Taylor and Meegan (Taylor, A. and Meegan, S., “Factors influencing a successful…

Factors affecting the quality of building projects in Hong Kong

Albert P.C. Chan, C.M. Tam

Reports the findings of a research study, which was undertaken to examine the underlying factors affecting the quality of a building project. Aims to identify factors that showed…

Impact of culture on the application of TQM in the construction industry in Botswana

A.B. Ngowi

Total quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with…

A scorecard approach to benchmarking for total quality construction

James Sommerville, Hamish W. Robertson

The application of benchmarks developed from a scorecard approach to a total quality management (TQM) programme are discussed. The programme aims to attain quality within an…

Performance assessment scoring system of public housing construction for quality improvement in Hong Kong

C.M. Tam, Z.M. Deng, S.X. Zeng, C.S. Ho

In an attempt to improve the quality management of public housing construction in Hong Kong, the Hong Kong Housing Authority has implemented the performance assessment scoring…

Quality failure costs in civil engineering projects

Patrick Barber, Andrew Graves, Mark Hall, Darryl Sheath, Cyril Tomkins

A methodology was developed to measure cost of quality failures in two major road projects, largely based upon a work‐shadowing method. Shows how the initial data were collected…

Quality relationships: partnering in the construction supply chain

Jason Matthews, Leah Pellew, Florence Phua, Steve Rowlinson

Subcontractors and suppliers are playing an increasingly important role in project construction – it is not uncommon for as much as 90 per cent of a project to be undertaken by…

Measuring UK construction professional service quality: the what, how, when and who

Michael Hoxley

Discusses the development of a 26‐item scale for assessing service quality in a UK construction professional service context. The research builds upon work undertaken by service…

Service quality and product quality in housing refurbishment

Mats G. Holm

The significance of the quality of work in the construction industry has been highlighted in recent years. Nevertheless, it is unusual to find that housing refurbishment projects…

Total quality, public management and critical leadership in civil construction projects

Robin Holt, David Rowe

The effective and efficient use of resources in public project management requires a commitment to driving down costs and exploiting value opportunities. In achieving this, public…

Quality in project environments: a non‐conventional agenda

Svetlana Cicmil

A growing body of evidence indicates the emerging applications of projects and their role in modern businesses. The agreement over project success criteria and delivery of a…

Contribution of quality management tools and practices to project management performance

Miryam Barad, Tzvi Raz

There is little empirical research that demonstrates a link between quality management practice and better project management performance. Some evidence to this effect is…