Table of contents
A regional study of quality management infrastructure practices in USA and Mexico
Luis E. Solis, T.S. Raghu‐Nathan, S. Subba RaoPresents the results of a study on quality management infrastructure practices and quality performance in manufacturing companies located in the North and Central regions of…
The roles of TQM and BPR in organisational change strategies: a case study investigation
Frances M. Hill, Lee K. CollinsThe aim of this study, which followed two prior postal surveys, was to explore in detail, the roles of incremental improvement typified by TQM, and radical innovation in the form…
A comparison of quality management practices in Shanghai and Norwegian manufacturing companies
Hongyi SunRecords the research that investigates the differences in quality management between Shanghai and Norwegian manufacturing companies. The research is based on a survey supported by…
On an imperfect preventive maintenance model
M. Ben‐Daya, A.S. AlghamdiPresents two sequential preventive maintenance (PM) models. The first model can be viewed as an extension of Nakagawa’s model where the age reduction of the system is assumed to…
A new decision‐making tool: the service performance index
K.S. Chen, H.H. YangMeasuring service performance in an appropriate way has received widespread attention due to the vital role customer service plays in gaining competitive advantages. Since service…
Quality assurance and effectiveness of audit systems
Stanislav Karapetrovic, Walter WillbornQuality audits are prominent and proven management tools for assessing compliance and effectiveness of quality systems. They are commonly used in the effort to improve overall…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony