International Journal of Quality & Reliability Management: Volume 17 Issue 7

Human factors affecting the acceptance of total quality management

Lillian Y. Fok, Sandra J. Hartman, Anthony L. Patti, Joseph R. Razek

Examines two distinctly different reasons for resistance to total quality management (TQM) in US corporations. One of these is that workers will perceive TQM as controlling rather…

An instrument for measuring TQM implementation for Chinese manufacturing companies

Zhihai Zhang, Ab Waszink, Jacob Wijngaard

From an extensive review of the literature in the field of total quality management (TQM), 11 constructs of TQM implementation were identified. An instrument measuring these…

A maintenance model for quality management

H. van de Water

In this article a model is presented concerning the organisation of the maintenance process of a quality system. This model consists of the composition of two existing models. The…

Determining replacement policies for bus engines

Francis K.N. Leung, Ada L.M. Cheng

In this study, a power law process (PLP) for the failures of an engine, regarded as a complex repairable system, in a minimal repair set‐up (i.e. only a small proportion of the…

Quality circles: journey of an Asian public enterprise

Mark Goh

Quality circles (QCs) remain viable and continue to operate effectively. This paper traces the QC journey of the Singapore Housing Development Board, providing a historical…

An alternative reliability evaluation of non‐homogeneous Poisson process models for software reliability

Yi‐Ping Chang

Non‐homogeneous Poisson process (NHPP) models, as the stochastic models frequently employed in reliability engineering, have been successfully used in the reliability study of…

Designing and Managing the Supply Chain Concepts, Strategies, and Case Studies

Chu‐Hua Kuei