International Journal of Quality & Reliability Management: Volume 17 Issue 9

Competing through maintenance strategies

Christian N. Madu

Today’s business environment is considerably complex and, as a result, more factors influence the organization’s ability to compete effectively. Organizations today compete on…

Measurement of quality in Saudi Arabian service industry

Osama A. Jannadi, Hamed Al‐Saggaf

Quality problems in the service organization are the result of the mismatch between prior expectation and perceived quality of the service. Each organization will attempt to…

A descriptive and analytical model of organisational transformation

Frances M. Hill, Lee K. Collins

Presents a model of organisational transformation drawing on case study research and a review of relevant literature. Concludes that it is important for change managers to…

Probabilistic measures of redundant system with two types of repairmen, sensing device and analytical approach to find the optimium interchanging time

V. Sridharan

Presents two models. Model I deals with some characteristics of a single unit system with a sensing device and two types of repairmen. The unit is attached to a sensing device…

Implementing TPM in plant maintenance: some organisational barriers

Fang Lee Cooke

Since the 1980s, quality initiatives, seen as critical for greater competitiveness, have gained much attention from British management under the influence of Japanese management…

MAFMA: multi‐attribute failure mode analysis

Marcello Braglia

The aim of this paper is to develop a new tool for reliability and failure mode analysis by integrating the conventional aspects of the popular failure mode and criticality…