International Journal of Quality & Reliability Management: Volume 18 Issue 9

Investigating organizational quality management maturity: an instrument validation study

Anthony L. Patti, Sandra J. Hartman, Lillian Y. Fok

Reports an initial study to validate a brief instrument which could be useful as a tool to permit researchers to gain insight into a construct termed QM maturity – the quality of…

Evaluating the service quality of information services using a new “P‐C‐P” attributes model

George Philip, Shirley‐Ann Hazlett

Continues earlier work which described in some detail the theoretical basis and rationale for developing a modified SERVQUAL instrument (P‐C‐P attributes model) for measuring…

A concept for detecting quality deviation earlier than when using traditional diagram in automotive: a case study

Basim Al‐Najjar

The problem addressed in this paper is how to utilise the concept of TQMain to develop an integrated vibration‐based maintenance (VBM) for detecting deviations in the machine…

The implementation of an ISO 9000 quality system

Salleh Yahya, Wee‐Keat Goh

This paper indicates that ISO 9000 elements that relate to an organization quality system are hard to implement compared to elements that relate to operational procedures. The…

Does the measure of information quality influence survival bias?

Kaustav Sen

Examines certain issues related to application of total quality management to the information systems setting, in particular to the measurement of output quality. Data produced by…

Novel risk assessment techniques for maritime safety management system

How Sing Sii, Jin Wang, Tom Ruxton

Following a brief review of the current status of offshore safety regulations in the UK, several issues pertaining to the problems encountered in applying the existing reliability…