International Journal of Quality & Reliability Management: Volume 19 Issue 3

One‐sided capability indices CPU and CPL: decision making with sample information

W.L. Pearn, K.S. Chen

Process capability indices have been used in the manufacturing industry to provide quantitative measures on process potential and performance. The formulae for these indices are…

Dimensions of e‐quality

Christian N. Madu, Assumpta A. Madu

The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those…

Simulation and comparison of reliability growth models

John Donovan, Eamonn Murphy

The Duane reliability growth model has a number of inherent limitations that make it unsuitable for monitoring reliability improvement progress. These limitations are explored and…

A proposed framework for implementing TQM in Chinese organizations

Kwai‐Sang Chin, Kit‐Fai Pun

With ever‐increasing competition in today’s business environment, organizations are seeking every opportunity to improve their business results. Attaining continuous performance…

A review of non‐standard applications of statistical process control (SPC) charts

B.L. MacCarthy, Thananya Wasusri

The principal application domain for statistical process control (SPC) charts has been for process control and improvement in manufacturing businesses. However, the number of…

Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage

Leticia Santos, Carmen Escanciano

The purpose of this paper is to present the results of an exploratory study carried out on a sample of certified companies that operate in Spain, with the aim of obtaining…