International Journal of Quality & Reliability Management: Volume 19 Issue 7

Statistical testing for assessing the performance of lifetime index of electronic components with exponential distribution

Lee‐Ing Tong, K.S. Chen, H.T. Chen

The electronics industry has heavily prioritized enhancing the quality, lifetime and conforming rate (conforming to specifications) of electronic components. Various methods have…

Optimizing multi‐response problem in the Taguchi method by DEA based ranking method

Hung‐Chang Liao, Yan‐Kwang Chen

Looks at the Taguchi method, a traditional approach that seeks to obtain the best combination of factors with the lowest societal cost solution to achieve customer requirements…

A study using the grey system theory to evaluate the importance of various service quality factors

Cheng‐Nan Chen, Shueh‐Chin Ting

Although the applications of grey system theory have been prosperous in the engineering field, there are very few applications to the management field. We argue that this theory…

Key quality factors in Web site design and use: an examination

J. Cox, B.G. Dale

The focus of the research described in this paper was to identify the key quality factors in Web site design and use. From the factors identified, a conceptual model has been…

Developing supply chain strategies based on the survey of supply chain quality and technology management

Chu‐Hua Kuei, Christian N. Madu, Chinho Lin, Wing S. Chow

A two‐stage framework is developed on supply chain quality and technology management. This is based on a survey of the perceptions of practicing managers from Hong Kong’s business…

An investigation of the total quality management survey based research published between 1989 and 2000: A literature review

Ismail Sila, Maling Ebrahimpour

There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors…