International Journal of Quality & Reliability Management: Volume 19 Issue 8/9

Relationship between Weibull and AMSAA models in reliability analysis: A case study

Richard Unkle, Ray Venkataraman

Historically, reliability of systems has been tracked based on a common assumption that, at the system level, the failure rate follows the exponential distribution, and is…

Quality service of ISO 9000 consultants

Martí Casadesús, Frederic Mariron Viadiu, Iñ´aki Heras Saizarbitoria

This paper aims to assess the quality of the service offered by quality consultancies. To this end, an empirical study, using SERVQUAL methodology, was carried out on Spanish…

Areas of improvement in certified firms advancing towards TQM

Enrique Claver, Juan José Tarí, José Francisco Molina

This paper, which is part of a wider research process, identifies the categories of quality management, from the answers provided by those responsible for quality in 106 certified…

A QFD approach for distribution’s location model

Pao‐Tiao Chuang

This article constructs a distribution’s location model, from the perspective of a firm’s customers, suppliers, and employees, by applying a systematic quality function deployment…

Customers’ expectations factors in restaurants: The situation in Spain

Domingo Ribeiro Soriano

This paper examines the attributes which influence customers’ decisions to return to a restaurant for another meal. The restaurant sector is one of the fastest growing sectors…

Outage costs and strategy analysis for hi‐tech industries: A fuzzy multiple goal approach

Earl Juei Wang

Herein a cost minimization model with fuzzy multiple goals to determine available alternatives, which will economically enhance the quality of electricity within high‐tech…

Bootstrap lower confidence limits for the process capability indices Cp, Cpk and Cpm

S. Balamurali, M. Kalyanasundaram

The capability indices are widely used by quality professionals as an estimate of process capability. Many process indices have been proposed and developed with C_p, C_pk and C_pm…

A hybrid method to evaluate reliability of complex networks

S.K. Chaturvedi, K.B. Misra

In this paper, we propose a hybrid method to evaluate reliability of large and complex networks that incorporates the best features of earlier techniques such as KDH88 and CAREL…