International Journal of Quality & Reliability Management: Volume 20 Issue 1

The leading edge in QFD: past, present and future

Yoji Akao, Glenn H. Mazur

Quality Function Deployment (QFD) has been practiced by leading companies around the world since 1966. Its two‐fold purpose is to assure that true customer needs are properly…

The leading edge in QFD for software and electronic business

Georg Herzwurm, Sixten Schockert

In this article an overview of the state‐of‐the‐art of Quality Function Deployment (QFD) in software development or also called software QFD is given. The differences between…

The leading edge in strategic QFD

Robert A. Hunt, Fernando B. Xavier

Introduced to the West from Japan, Quality Function Deployment (QFD) is a powerful approach to customer‐focused product development. In recent years, many practitioners and…

The state‐of‐the‐art of the Brazilian QFD applications at the top 500 companies

Paulo A. Cauchick Miguel

Since Quality Function Deployment (QFD) has been applied all over the world, a number of surveys have been conducted in various nations in order to evaluate the extent to which…

Applying Quality Function Deployment to environmentally conscious design

Keijiro Masui, Tomohiko Sakao, Mitsuru Kobayashi, Atsushi Inaba

Presents a methodology for applying Quality Function Deployment (QFD) for environmentally conscious design in the early stage of product development. This methodology has been…

QFD in product development: methodological characteristics and a guide for intervention

Lin Chih Cheng

This paper aims to contribute further to QFD applications in product development system of organisations by drawing reflections from managing an action research program on QFD…

Performance excellence: a QFD approach

Jim Walden

Boeing Airlift and Tanker Programs (A&T) uses the criteria for performance excellence as its road‐map to business excellence. This study employs a house of quality to facilitate a…

Strategic management by business metrics: An application of combinatory metrics

Thomas M. Fehlmann

Applications of comprehensive Quality Function Deployment (QFD) – or QFD in the broad sense – to strategic management have been known for some time, and its results have been…