International Journal of Quality & Reliability Management: Volume 20 Issue 3

Industrial practice in designing for quality

Julian D. Booker

The improvement of the quality of design and the reduction of failure related cost is seen as a crucial competitive requirement for UK manufacturing industry. To achieve these…

The importance of internal aspects in quality improvement

Juan Llopis, Juan José Tarí

The adoption of ISO 9000 has been justified in terms of the many benefits it generate, although problems may also arise. Such advantages and disadvantages lead to different…

Franchise management: a model of service‐quality interactions

Avinandan Mukherjee

The main research question addressed in this paper is how two independent retail outlets in a franchise chain would react to each other on the quality of services. To better…

Using the QFD concept to resolve customer satisfaction strategy decisions

Te‐King Chien, Chao‐Ton Su

To achieve higher operating performance, many enterprises have implemented customer satisfaction (CS) activities. However, after collecting massive amounts of data, most…

Spare parts supply modelling: application to a space station

François Pérès, Jean‐Christophe Grenouilleau

The work deals with the topic of spare parts management in a space system. The paper is divided into three parts. The first one is dedicated to the characterization of the system…

Customer‐focused build‐in reliability: a case study

Cher Ming Tan

Build‐in reliability (BIR) is becoming an essential requirement for product development today. However, the task of BIR can be resource‐intensive since root causes identification…

Supply Chain Management: Strategy, Planning, and Operation

Janice K. Winch