International Journal of Quality & Reliability Management: Volume 21 Issue 3

ISO 9000 and TQM: substitutes or complementaries?: An empirical study in industrial companies

Angel R. Martínez‐Lorente, Micaela Martínez‐Costa

After analysing a sample of 442 of the Spanish biggest manufacturing companies, some evidence about the influence of total quality management (TQM) on the companies’ operating…

The relationship between quality and quality cost for a manufacturing company

Vincent K. Omachonu, Sakesun Suthummanon, Norman G. Einspruch

This paper examines the components of quality cost (internal failure, external failure, appraisal cost, and prevention cost) in the context of two key manufacturing inputs…

A revised model for the cost of quality

Gamal S. Weheba, Ahmad K. Elshennawy

Traditionally, process improvement is considered a defect prevention effort. Current cost models consider the coupled effect of both prevention and appraisal costs on the cost of…

Assessing quality costs of external failures (warranty claims)

P.A. Cauchick Miguel, Silmar Pontel

Measuring quality costs is an essential step for achieving competitiveness because these costs are strongly related to the company's annual revenue. One of the most important…

The quest for e‐fulfillment quality in supply chain

Wing S. Chow

Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e‐fulfillment has not been visibly…

A spreadsheet‐based multiple criteria optimization framework for quality function deployment

Loon‐Ching Tang, Pierre Paoli

A new optimization model for setting the target values of the technical attributes of a product is presented. The framework not only considers customer satisfaction targets, but…