International Journal of Quality & Reliability Management: Volume 21 Issue 9

Project quality function deployment

Lawrence P. Chao, Kosuke Ishii

To provide an advanced product definition methodology based on quality function deployment (QFD) principles to identify minimize the risks of project failures due to failure to…

QFD in large‐scale social system redesign

Robert M. Gerst

The aim of this paper is to demonstrate the application and usefulness of quality function deployment (QFD) in large‐scale system redesign, such as the system of social services…

The designer organisation: Organisations too can benefit from the application of design and quality tools, and with startling results!

Michael Clargo

This paper outlines the design of a completely new global business‐critical organisation. The design process utilised and reconciled the diverse range of experience and opinions…

Prioritising customer needs at spectator events: Obtaining accuracy at a difficult QFD arena

Francisco Tamayo Enríquez, Alejandro Jaramillo Osuna, Verónica González Bosch

To present a method for prioritising customer needs that was devised for a quality function deployment (QFD) project at a mass spectator event, due to the particular…

Impact of structured product definition on market success

Robert Krieg

Siemens recently launched a new product, the MAGNETOM Avanto, onto the market. The initial customer reaction was tremendous. The product definition followed a structured process…

QFD‐ and VE‐enabled target costing: a fuzzy approach

R. Gandhinathan, N. Raviswaran, M. Suthakar

Globalization has provided excellent opportunities for the global manufacturing community together with a stringent barrier on cost control. Target costing has emerged as one of…

Fuzzy logic approach to prioritise engineering characteristics in quality function deployment (FL‐QFD)

N. Rajam Ramasamy, V. Selladurai

Quality function deployment (QFD) is a proven tool for process and product development, which translates the voice of customer (VoC) into engineering characteristics (EC), and…