International Journal of Quality & Reliability Management: Volume 22 Issue 8

Continuous improvement in product development: Improvement programs and quality principles

Lars Nilsson‐Witell, Marc Antoni, Jens J. Dahlgaard

Continuous improvement has become an important strategy in improving organizational performance. Unfortunately, product development is often excluded in continuous improvement…

Leadership, perceived team climate and process improvement in municipal government

Larry W. Howard, S. Thomas Foster, Patrick Shannon

To examine the role of perceived team climate in facilitating leadership and sociotechnical optimization to affect quality related outcomes in a municipal government.

Conflict between theory and practice: TQM and performance appraisal

Ebrahim Soltani

A remarkable amount of theory‐based research is beginning to suggest that, even in organisations that pride themselves on having a quality orientation, the approach driving…

Information technology center service quality: Assessment and application of SERVQUAL

Masood A. Badri, Mohamed Abdulla, Abdelwahab Al‐Madani

The main objective of the study was to utilize SERVQUAL for identifying gaps in the chain of services provided by the information technology (IT) resources. SERVQUAL was applied…

Performance assessment of health examination for freshmen

K.S. Chen, H.T. Chen, L.L. Wu, J.T. Emanuel

A health examination is one of important events for freshmen when they enter a university. Consequently, the quality and time required for the examination are components in any…

Six sigma in small‐ and medium‐sized UK manufacturing enterprises: Some empirical observations

Jiju Antony, Maneesh Kumar, Christian N. Madu

Six sigma for small‐ and medium‐sized enterprises (SMEs) is an emerging topic among many academics and six sigma practitioners over the last two to three years. Very few studies…