International Journal of Quality & Reliability Management: Volume 22 Issue 9

Inter‐project improvement in product development

Marc Antoni, Lars Nilsson‐Witell, Jens J. Dahlgaard

Product development projects can be utilized to create not only new products or services but also competitively important capabilities on how to work with product development. The…

Organisational performance improvement through quality award process participation

Henrik Eriksson, Rickard Garvare

The purpose of the study is to describe the activities initiated based on participation in a quality award process and with the intention to improve performance.

Service quality models: a review

Nitin Seth, S.G. Deshmukh, Prem Vrat

The main objective of this paper is to critically appraise various service quality models and identify issues for future research based on the critical analysis of literature.

Organizational downsizing and its perceived impact on quality management practices

Marjorie Armstrong‐Stassen, Martha Reavley, Denise Ghanam

Many organizations with quality management programs in place have also engaged in downsizing. Aims to show how employees' perceptions of their organization's quality management…

Managing knowledge contributed by ISO 9001:2000

Chinho Lin, Chuni Wu

This study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations…

Systematic failure mode effect analysis (FMEA) using fuzzy linguistic modelling

Rajiv Kumar Sharma, Dinesh Kumar, Pradeep Kumar

To permit the system safety and reliability analysts to evaluate the criticality or risk associated with item failure modes.

The Six Sigma Performance Handbook

Chu‐Hua Kuei